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Page Last Reviewed or Updated: 28-Jan-2014
Turbotax 7. Turbotax How To Get Tax Help Table of Contents Whether it's help with a tax issue, preparing your tax return or a need for a free publication or form, get the help you need the way you want it: online, use a smart phone, call or walk in to an IRS office or volunteer site near you. Turbotax Free help with your tax return. Turbotax You can get free help preparing your return nationwide from IRS-certified volunteers. Turbotax The Volunteer Income Tax Assistance (VITA) program helps low-to-moderate income, elderly, people with disabilities, and limited English proficient taxpayers. Turbotax The Tax Counseling for the Elderly (TCE) program helps taxpayers age 60 and older with their tax returns. Turbotax Most VITA and TCE sites offer free electronic filing and all volunteers will let you know about credits and deductions you may be entitled to claim. Turbotax In addition, some VITA and TCE sites provide taxpayers the opportunity to prepare their own return with help from an IRS-certified volunteer. Turbotax To find the nearest VITA or TCE site, you can use the VITA Locator Tool on IRS. Turbotax gov, download the IRS2Go app, or call 1-800-906-9887. Turbotax As part of the TCE program, AARP offers the Tax-Aide counseling program. Turbotax To find the nearest AARP Tax-Aide site, visit AARP's website at www. Turbotax aarp. Turbotax org/money/taxaide or call 1-888-227-7669. Turbotax For more information on these programs, go to IRS. Turbotax gov and enter “VITA” in the search box. Turbotax Internet. Turbotax IRS. Turbotax gov and IRS2Go are ready when you are —24 hours a day, 7 days a week. Turbotax Download the free IRS2Go app from the iTunes app store or from Google Play. Turbotax Use it to check your refund status, order transcripts of your tax returns or tax account, watch the IRS YouTube channel, get IRS news as soon as it's released to the public, subscribe to filing season updates or daily tax tips, and follow the IRS Twitter news feed, @IRSnews, to get the latest federal tax news, including information about tax law changes and important IRS programs. Turbotax Check the status of your 2013 refund with the Where's My Refund? application on IRS. Turbotax gov or download the IRS2Go app and select the Refund Status option. Turbotax The IRS issues more than 9 out of 10 refunds in less than 21 days. Turbotax Using these applications, you can start checking on the status of your return within 24 hours after we receive your e-filed return or 4 weeks after you mail a paper return. Turbotax You will also be given a personalized refund date as soon as the IRS processes your tax return and approves your refund. Turbotax The IRS updates Where's My Refund? every 24 hours, usually overnight, so you only need to check once a day. Turbotax Use the Interactive Tax Assistant (ITA) to research your tax questions. Turbotax No need to wait on the phone or stand in line. Turbotax The ITA is available 24 hours a day, 7 days a week, and provides you with a variety of tax information related to general filing topics, deductions, credits, and income. Turbotax When you reach the response screen, you can print the entire interview and the final response for your records. Turbotax New subject areas are added on a regular basis. Turbotax Answers not provided through ITA may be found in Tax Trails, one of the Tax Topics on IRS. Turbotax gov which contain general individual and business tax information or by searching the IRS Tax Map, which includes an international subject index. Turbotax You can use the IRS Tax Map, to search publications and instructions by topic or keyword. Turbotax The IRS Tax Map integrates forms and publications into one research tool and provides single-point access to tax law information by subject. Turbotax When the user searches the IRS Tax Map, they will be provided with links to related content in existing IRS publications, forms and instructions, questions and answers, and Tax Topics. Turbotax Coming this filing season, you can immediately view and print for free all 5 types of individual federal tax transcripts (tax returns, tax account, record of account, wage and income statement, and certification of non-filing) using Get Transcript. Turbotax You can also ask the IRS to mail a return or an account transcript to you. Turbotax Only the mail option is available by choosing the Tax Records option on the IRS2Go app by selecting Mail Transcript on IRS. Turbotax gov or by calling 1-800-908-9946. Turbotax Tax return and tax account transcripts are generally available for the current year and the past three years. Turbotax Determine if you are eligible for the EITC and estimate the amount of the credit with the Earned Income Tax Credit (EITC) Assistant. Turbotax Visit Understanding Your IRS Notice or Letter to get answers to questions about a notice or letter you received from the IRS. Turbotax If you received the First Time Homebuyer Credit, you can use the First Time Homebuyer Credit Account Look-up tool for information on your repayments and account balance. Turbotax Check the status of your amended return using Where's My Amended Return? Go to IRS. Turbotax gov and enter Where's My Amended Return? in the search box. Turbotax You can generally expect your amended return to be processed up to 12 weeks from the date we receive it. Turbotax It can take up to 3 weeks from the date you mailed it to show up in our system. Turbotax Make a payment using one of several safe and convenient electronic payment options available on IRS. Turbotax gov. Turbotax Select the Payment tab on the front page of IRS. Turbotax gov for more information. Turbotax Determine if you are eligible and apply for an online payment agreement, if you owe more tax than you can pay today. Turbotax Figure your income tax withholding with the IRS Withholding Calculator on IRS. Turbotax gov. Turbotax Use it if you've had too much or too little withheld, your personal situation has changed, you're starting a new job or you just want to see if you're having the right amount withheld. Turbotax Determine if you might be subject to the Alternative Minimum Tax by using the Alternative Minimum Tax Assistant on IRS. Turbotax gov. Turbotax Request an Electronic Filing PIN by going to IRS. Turbotax gov and entering Electronic Filing PIN in the search box. Turbotax Download forms, instructions and publications, including accessible versions for people with disabilities. Turbotax Locate the nearest Taxpayer Assistance Center (TAC) using the Office Locator tool on IRS. Turbotax gov, or choose the Contact Us option on the IRS2Go app and search Local Offices. Turbotax An employee can answer questions about your tax account or help you set up a payment plan. Turbotax Before you visit, check the Office Locator on IRS. Turbotax gov, or Local Offices under Contact Us on IRS2Go to confirm the address, phone number, days and hours of operation, and the services provided. Turbotax If you have a special need, such as a disability, you can request an appointment. Turbotax Call the local number listed in the Office Locator, or look in the phone book under United States Government, Internal Revenue Service. Turbotax Apply for an Employer Identification Number (EIN). Turbotax Go to IRS. Turbotax gov and enter Apply for an EIN in the search box. Turbotax Read the Internal Revenue Code, regulations, or other official guidance. Turbotax Read Internal Revenue Bulletins. Turbotax Sign up to receive local and national tax news and more by email. Turbotax Just click on “subscriptions” above the search box on IRS. Turbotax gov and choose from a variety of options. Turbotax Phone. Turbotax You can call the IRS, or you can carry it in your pocket with the IRS2Go app on your smart phone or tablet. Turbotax Download the free IRS2Go app from the iTunes app store or from Google Play. Turbotax Call to locate the nearest volunteer help site, 1-800-906-9887 or you can use the VITA Locator Tool on IRS. Turbotax gov, or download the IRS2Go app. Turbotax Low-to-moderate income, elderly, people with disabilities, and limited English proficient taxpayers can get free help with their tax return from the nationwide Volunteer Income Tax Assistance (VITA) program. Turbotax The Tax Counseling for the Elderly (TCE) program helps taxpayers age 60 and older with their tax returns. Turbotax Most VITA and TCE sites offer free electronic filing. Turbotax Some VITA and TCE sites provide IRS-certified volunteers who can help prepare your tax return. Turbotax Through the TCE program, AARP offers the Tax-Aide counseling program; call 1-888-227-7669 to find the nearest Tax-Aide location. Turbotax Call the automated Where's My Refund? information hotline to check the status of your 2013 refund 24 hours a day, 7 days a week at 1-800-829-1954. Turbotax If you e-file, you can start checking on the status of your return within 24 hours after the IRS receives your tax return or 4 weeks after you've mailed a paper return. Turbotax The IRS issues more than 9 out of 10 refunds in less than 21 days. Turbotax Where's My Refund? will give you a personalized refund date as soon as the IRS processes your tax return and approves your refund. Turbotax Before you call this automated hotline, have your 2013 tax return handy so you can enter your social security number, your filing status, and the exact whole dollar amount of your refund. Turbotax The IRS updates Where's My Refund? every 24 hours, usually overnight, so you only need to check once a day. Turbotax Note, the above information is for our automated hotline. Turbotax Our live phone and walk-in assistors can research the status of your refund only if it's been 21 days or more since you filed electronically or more than 6 weeks since you mailed your paper return. Turbotax Call the Amended Return Hotline, 1-866-464-2050, to check the status of your amended return. Turbotax You can generally expect your amended return to be processed up to 12 weeks from the date we receive it. Turbotax It can take up to 3 weeks from the date you mailed it to show up in our system. Turbotax Call 1-800-TAX-FORM (1-800-829-3676) to order current-year forms, instructions, publications, and prior-year forms and instructions (limited to 5 years). Turbotax You should receive your order within 10 business days. Turbotax Call TeleTax, 1-800-829-4477, to listen to pre-recorded messages covering general and business tax information. Turbotax If, between January and April 15, you still have questions about the Form 1040, 1040A, or 1040EZ (like filing requirements, dependents, credits, Schedule D, pensions and IRAs or self-employment taxes), call 1-800-829-1040. Turbotax Call using TTY/TDD equipment, 1-800-829-4059 to ask tax questions or order forms and publications. Turbotax The TTY/TDD telephone number is for people who are deaf, hard of hearing, or have a speech disability. Turbotax These individuals can also contact the IRS through relay services such as the Federal Relay Service. Turbotax Walk-in. Turbotax You can find a selection of forms, publications and services — in-person. Turbotax Products. Turbotax You can walk in to some post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. Turbotax Some IRS offices, libraries, and city and county government offices have a collection of products available to photocopy from reproducible proofs. Turbotax Services. Turbotax You can walk in to your local TAC for face-to-face tax help. Turbotax An employee can answer questions about your tax account or help you set up a payment plan. Turbotax Before visiting, use the Office Locator tool on IRS. Turbotax gov, or choose the Contact Us option on the IRS2Go app and search Local Offices for days and hours of operation, and services provided. Turbotax Mail. Turbotax You can send your order for forms, instructions, and publications to the address below. Turbotax You should receive a response within 10 business days after your request is received. Turbotax Internal Revenue Service 1201 N. Turbotax Mitsubishi Motorway Bloomington, IL 61705-6613 The Taxpayer Advocate Service Is Here to Help You. Turbotax The Taxpayer Advocate Service (TAS) is your voice at the IRS. Turbotax Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights. Turbotax What can TAS do for you? We can offer you free help with IRS problems that you can't resolve on your own. Turbotax We know this process can be confusing, but the worst thing you can do is nothing at all! TAS can help if you can't resolve your tax problem and: Your problem is causing financial difficulties for you, your family, or your business. Turbotax You face (or your business is facing) an immediate threat of adverse action. Turbotax You've tried repeatedly to contact the IRS but no one has responded, or the IRS hasn't responded by the date promised. Turbotax If you qualify for our help, you'll be assigned to one advocate who'll be with you at every turn and will do everything possible to resolve your problem. Turbotax Here's why we can help: TAS is an independent organization within the IRS. Turbotax Our advocates know how to work with the IRS. Turbotax Our services are free and tailored to meet your needs. Turbotax We have offices in every state, the District of Columbia, and Puerto Rico. Turbotax How can you reach us? If you think TAS can help you, call your local advocate, whose number is in your local directory and at Taxpayer Advocate, or call us toll-free at 1-877-777-4778. Turbotax How else does TAS help taxpayers? TAS also works to resolve large-scale, systemic problems that affect many taxpayers. Turbotax If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System. Turbotax Low Income Taxpayer Clinics. Turbotax Low Income Taxpayer Clinics (LITCs) serve individuals whose income is below a certain level and need to resolve tax problems such as audits, appeals, and tax collection disputes. Turbotax Some clinics can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. Turbotax Visit www. Turbotax TaxpayerAdvocate. Turbotax irs. Turbotax gov or see IRS Publication 4134, Low Income Taxpayer Clinic List. Turbotax Prev Up Next Home More Online Publications