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State tax e 5. State tax e How To Get Tax Help Table of Contents Whether it's help with a tax issue, preparing your tax return or a need for a free publication or form, get the help you need the way you want it: online, use a smart phone, call or walk in to an IRS office or volunteer site near you. State tax e Free help with your tax return. State tax e You can get free help preparing your return nationwide from IRS-certified volunteers. State tax e The Volunteer Income Tax Assistance (VITA) program helps low-to-moderate income, elderly, people with disabilities, and limited English proficient taxpayers. State tax e The Tax Counseling for the Elderly (TCE) program helps taxpayers age 60 and older with their tax returns. State tax e Most VITA and TCE sites offer free electronic filing and all volunteers will let you know about credits and deductions you may be entitled to claim. State tax e In addition, some VITA and TCE sites provide taxpayers the opportunity to prepare their own return with help from an IRS-certified volunteer. State tax e To find the nearest VITA or TCE site, you can use the VITA Locator Tool on IRS. State tax e gov, download the IRS2Go app, or call 1-800-906-9887. State tax e As part of the TCE program, AARP offers the Tax-Aide counseling program. State tax e To find the nearest AARP Tax-Aide site, visit AARP's website at www. State tax e aarp. State tax e org/money/taxaide or call 1-888-227-7669. State tax e For more information on these programs, go to IRS. State tax e gov and enter “VITA” in the search box. State tax e Internet. State tax e IRS. State tax e gov and IRS2Go are ready when you are —24 hours a day, 7 days a week. State tax e Download the free IRS2Go app from the iTunes app store or from Google Play. State tax e Use it to check your refund status, order transcripts of your tax returns or tax account, watch the IRS YouTube channel, get IRS news as soon as it's released to the public, subscribe to filing season updates or daily tax tips, and follow the IRS Twitter news feed, @IRSnews, to get the latest federal tax news, including information about tax law changes and important IRS programs. State tax e Check the status of your 2013 refund with the Where's My Refund? application on IRS. State tax e gov or download the IRS2Go app and select the Refund Status option. State tax e The IRS issues more than 9 out of 10 refunds in less than 21 days. State tax e Using these applications, you can start checking on the status of your return within 24 hours after we receive your e-filed return or 4 weeks after you mail a paper return. State tax e You will also be given a personalized refund date as soon as the IRS processes your tax return and approves your refund. State tax e The IRS updates Where's My Refund? every 24 hours, usually overnight, so you only need to check once a day. State tax e Use the Interactive Tax Assistant (ITA) to research your tax questions. State tax e No need to wait on the phone or stand in line. State tax e The ITA is available 24 hours a day, 7 days a week, and provides you with a variety of tax information related to general filing topics, deductions, credits, and income. State tax e When you reach the response screen, you can print the entire interview and the final response for your records. State tax e New subject areas are added on a regular basis. State tax e Answers not provided through ITA may be found in Tax Trails, one of the Tax Topics on IRS. State tax e gov which contain general individual and business tax information or by searching the IRS Tax Map, which includes an international subject index. State tax e You can use the IRS Tax Map, to search publications and instructions by topic or keyword. State tax e The IRS Tax Map integrates forms and publications into one research tool and provides single-point access to tax law information by subject. State tax e When the user searches the IRS Tax Map, they will be provided with links to related content in existing IRS publications, forms and instructions, questions and answers, and Tax Topics. State tax e Coming this filing season, you can immediately view and print for free all 5 types of individual federal tax transcripts (tax returns, tax account, record of account, wage and income statement, and certification of non-filing) using Get Transcript. State tax e You can also ask the IRS to mail a return or an account transcript to you. State tax e Only the mail option is available by choosing the Tax Records option on the IRS2Go app by selecting Mail Transcript on IRS. State tax e gov or by calling 1-800-908-9946. State tax e Tax return and tax account transcripts are generally available for the current year and the past three years. State tax e Determine if you are eligible for the EITC and estimate the amount of the credit with the Earned Income Tax Credit (EITC) Assistant. State tax e Visit Understanding Your IRS Notice or Letter to get answers to questions about a notice or letter you received from the IRS. State tax e If you received the First Time Homebuyer Credit, you can use the First Time Homebuyer Credit Account Look-up tool for information on your repayments and account balance. State tax e Check the status of your amended return using Where's My Amended Return? Go to IRS. State tax e gov and enter Where's My Amended Return? in the search box. State tax e You can generally expect your amended return to be processed up to 12 weeks from the date we receive it. State tax e It can take up to 3 weeks from the date you mailed it to show up in our system. State tax e Make a payment using one of several safe and convenient electronic payment options available on IRS. State tax e gov. State tax e Select the Payment tab on the front page of IRS. State tax e gov for more information. State tax e Determine if you are eligible and apply for an online payment agreement, if you owe more tax than you can pay today. State tax e Figure your income tax withholding with the IRS Withholding Calculator on IRS. State tax e gov. State tax e Use it if you've had too much or too little withheld, your personal situation has changed, you're starting a new job or you just want to see if you're having the right amount withheld. State tax e Determine if you might be subject to the Alternative Minimum Tax by using the Alternative Minimum Tax Assistant on IRS. State tax e gov. State tax e Request an Electronic Filing PIN by going to IRS. State tax e gov and entering Electronic Filing PIN in the search box. State tax e Download forms, instructions and publications, including accessible versions for people with disabilities. State tax e Locate the nearest Taxpayer Assistance Center (TAC) using the Office Locator tool on IRS. State tax e gov, or choose the Contact Us option on the IRS2Go app and search Local Offices. State tax e An employee can answer questions about your tax account or help you set up a payment plan. State tax e Before you visit, check the Office Locator on IRS. State tax e gov, or Local Offices under Contact Us on IRS2Go to confirm the address, phone number, days and hours of operation, and the services provided. State tax e If you have a special need, such as a disability, you can request an appointment. State tax e Call the local number listed in the Office Locator, or look in the phone book under United States Government, Internal Revenue Service. State tax e Apply for an Employer Identification Number (EIN). State tax e Go to IRS. State tax e gov and enter Apply for an EIN in the search box. State tax e Read the Internal Revenue Code, regulations, or other official guidance. State tax e Read Internal Revenue Bulletins. State tax e Sign up to receive local and national tax news and more by email. State tax e Just click on “subscriptions” above the search box on IRS. State tax e gov and choose from a variety of options. State tax e Phone. State tax e You can call the IRS, or you can carry it in your pocket with the IRS2Go app on your smart phone or tablet. State tax e Download the free IRS2Go app from the iTunes app store or from Google Play. State tax e Call to locate the nearest volunteer help site, 1-800-906-9887 or you can use the VITA Locator Tool on IRS. State tax e gov, or download the IRS2Go app. State tax e Low-to-moderate income, elderly, people with disabilities, and limited English proficient taxpayers can get free help with their tax return from the nationwide Volunteer Income Tax Assistance (VITA) program. State tax e The Tax Counseling for the Elderly (TCE) program helps taxpayers age 60 and older with their tax returns. State tax e Most VITA and TCE sites offer free electronic filing. State tax e Some VITA and TCE sites provide IRS-certified volunteers who can help prepare your tax return. State tax e Through the TCE program, AARP offers the Tax-Aide counseling program; call 1-888-227-7669 to find the nearest Tax-Aide location. State tax e Call the automated Where's My Refund? information hotline to check the status of your 2013 refund 24 hours a day, 7 days a week at 1-800-829-1954. State tax e If you e-file, you can start checking on the status of your return within 24 hours after the IRS receives your tax return or 4 weeks after you've mailed a paper return. State tax e The IRS issues more than 9 out of 10 refunds in less than 21 days. State tax e Where's My Refund? will give you a personalized refund date as soon as the IRS processes your tax return and approves your refund. State tax e Before you call this automated hotline, have your 2013 tax return handy so you can enter your social security number, your filing status, and the exact whole dollar amount of your refund. State tax e The IRS updates Where's My Refund? every 24 hours, usually overnight, so you only need to check once a day. State tax e Note, the above information is for our automated hotline. State tax e Our live phone and walk-in assistors can research the status of your refund only if it's been 21 days or more since you filed electronically or more than 6 weeks since you mailed your paper return. State tax e Call the Amended Return Hotline, 1-866-464-2050, to check the status of your amended return. State tax e You can generally expect your amended return to be processed up to 12 weeks from the date we receive it. State tax e It can take up to 3 weeks from the date you mailed it to show up in our system. State tax e Call 1-800-TAX-FORM (1-800-829-3676) to order current-year forms, instructions, publications, and prior-year forms and instructions (limited to 5 years). State tax e You should receive your order within 10 business days. State tax e Call TeleTax, 1-800-829-4477, to listen to pre-recorded messages covering general and business tax information. State tax e If, between January and April 15, you still have questions about the Form 1040, 1040A, or 1040EZ (like filing requirements, dependents, credits, Schedule D, pensions and IRAs or self-employment taxes), call 1-800-829-1040. State tax e Call using TTY/TDD equipment, 1-800-829-4059 to ask tax questions or order forms and publications. State tax e The TTY/TDD telephone number is for people who are deaf, hard of hearing, or have a speech disability. State tax e These individuals can also contact the IRS through relay services such as the Federal Relay Service. State tax e Walk-in. State tax e You can find a selection of forms, publications and services — in-person. State tax e Products. State tax e You can walk in to some post offices, libraries, and IRS offices to pick up certain forms, instructions, and publications. State tax e Some IRS offices, libraries, and city and county government offices have a collection of products available to photocopy from reproducible proofs. State tax e Services. State tax e You can walk in to your local TAC for face-to-face tax help. State tax e An employee can answer questions about your tax account or help you set up a payment plan. State tax e Before visiting, use the Office Locator tool on IRS. State tax e gov, or choose the Contact Us option on the IRS2Go app and search Local Offices for days and hours of operation, and services provided. State tax e Mail. State tax e You can send your order for forms, instructions, and publications to the address below. State tax e You should receive a response within 10 business days after your request is received. State tax e Internal Revenue Service 1201 N. State tax e Mitsubishi Motorway Bloomington, IL 61705-6613 The Taxpayer Advocate Service Is Here to Help You. State tax e The Taxpayer Advocate Service (TAS) is your voice at the IRS. State tax e Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights. State tax e What can TAS do for you? We can offer you free help with IRS problems that you can't resolve on your own. State tax e We know this process can be confusing, but the worst thing you can do is nothing at all! TAS can help if you can't resolve your tax problem and: Your problem is causing financial difficulties for you, your family, or your business. State tax e You face (or your business is facing) an immediate threat of adverse action. State tax e You've tried repeatedly to contact the IRS but no one has responded, or the IRS hasn't responded by the date promised. State tax e If you qualify for our help, you'll be assigned to one advocate who'll be with you at every turn and will do everything possible to resolve your problem. State tax e Here's why we can help: TAS is an independent organization within the IRS. State tax e Our advocates know how to work with the IRS. State tax e Our services are free and tailored to meet your needs. State tax e We have offices in every state, the District of Columbia, and Puerto Rico. State tax e How can you reach us? If you think TAS can help you, call your local advocate, whose number is in your local directory and at Taxpayer Advocate, or call us toll-free at 1-877-777-4778. State tax e How else does TAS help taxpayers? TAS also works to resolve large-scale, systemic problems that affect many taxpayers. State tax e If you know of one of these broad issues, please report it to us through our Systemic Advocacy Management System. State tax e Prev Up Next Home More Online Publications
How to Contact the IRS
Where's My Refund? will give you personalized refund information
The IRS issues more than 9 out of 10 refunds in less than 21 days. Where’s My Refund? has the most up to date information available about your refund. The tool is updated once a day so you don’t need to check more often. IRS representatives can research the status of your refund only if you’ve already checked Where’s My Refund? and it’s been 21 days or more since you filed electronically, more than six weeks since you mailed your paper return, or if Where’s My Refund? directs you to contact us.
Suspicious e-Mails, Phishing, and Identity Theft
The IRS does not send out unsolicited e-mails asking for personal information. An electronic mailbox has been established for you to report suspicious e-mails claiming to have been sent by the IRS.
How Do You Report Suspected Tax Fraud Activity?
If you have information about an individual or company you suspect is not complying with the tax law, report this activity.
Contact Your Local IRS Office
IRS Taxpayer Assistance Centers are available for when you believe your issue is best handled face-to-face. Before you visit, check hours and services offered. Return preparation services are no longer available at your local IRS office. Use IRS Free File, free brand-name software that will figure your taxes for you. Or visit the nearest volunteer site for free help preparing and e-filing your tax return.
Contact the IRS Return Preparer Program
PTIN call center phone numbers.
IRS Mailing Addresses ("Where to File")
For those who don't file their federal tax returns electronically, the "Where to File" pages provide mailing addresses for filing all paper tax returns. You may also use your appropriate "Where to File" address for other written correspondence with the IRS.
Contact Your Taxpayer Advocate
If you have an ongoing issue with the IRS that has not been resolved through normal processes, or you have suffered, or are about to suffer a significant hardship/economic burden as a result of the administration of the tax laws, contact the Taxpayer Advocate Service. We have offices in all 50 states, the District of Columbia, and Puerto Rico.
How to Make an Offshore Voluntary Disclosure
Taxpayers wanting to report undisclosed income or assets should come in through the IRS Voluntary Disclosure Program.
Contact the Health Coverage Tax Credit Program
The legislation that authorized the Health Coverage Tax Credit (HCTC) expired January 1, 2014. This tax credit helped make health insurance more affordable for eligible individuals and their families by paying a significant portion of qualified health insurance premiums for tax years 2002 through 2013.
Contact IRS Internationally
International Services: IRS contact information for taxpayers who live outside the United States.
Get help navigating the site, finding information, using site features or understanding file formats. Chat or speak with a website customer service representative or send an email message or comment. Website assistance is available Monday-Friday.
Page Last Reviewed or Updated: 31-Mar-2014
The State Tax E
State tax e Publication 15-T - Additional Material Table of Contents This image is too large to be displayed in the current screen. State tax e Please click the link to view the image. State tax e Form W-4 (2009) This image is too large to be displayed in the current screen. State tax e Please click the link to view the image. State tax e Deductions and Adjustments Worksheet Notice to Employees Please click here for the text description of the image. State tax e Multi-Media/Back Page Prev Up Next Home More Online Publications