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Understanding Your CP53B Notice

We tried to direct deposit your refund, but the financial institution couldn’t process it. We are researching your account, but it will take 8 to 10 weeks to complete our review and verify this refund.


What you need to do

  • You don’t need to do anything at this time.

You may want to

  • Call us at the toll-free number on the notice if you don’t receive your refund check or a follow-up letter within 10 weeks
  • Monitor your financial accounts

If you notice any suspicious or unusual activity, you should:

  • Notify your financial institutions
  • Contact the fraud department of one of the three major credit bureaus
  • Report any fraudulent activity to your local police or sheriff's department
  • File a complaint with the Federal Trade Commission
  • Submit a Form 14039, Identity Theft Affidavit

Answers to Common Questions

Q. What should I do if I didn’t file a return?

A. Submit a Form 14039, Identity Theft Affidavit, to the IRS address in the Form 14039 instructions.

Q. Can I direct part of my refund into my tax professional’s checking or savings account to pay my tax preparation fee?

A. No. You can direct your refund to any of your checking or savings accounts. You can’t direct your refund to someone else’s account (except for your spouse’s account when you have a joint refund).

Q. Why will it take up to 10 weeks to receive my refund?

A. We must research your account to determine if you are entitled to the refund. We try to balance customer service and tax compliance when we review tax returns.  Refund timeframes are also affected by:

  • Bankruptcy
  • An open audit
  • A balance due on a related account (such as a different tax year)

Q. Will calling the IRS give me additional information or speed my refund?

A. No, calling us won’t speed up your refund. You don’t need to call us unless we send you a letter that asks you to contact us. Our telephone assistors won’t be able to provide any additional information.


Tips for next year

If you request a direct deposit refund, be sure the account you specify is in your name (or your spouse’s if you have a joint refund).

If you changed your name as a result of a recent marriage or divorce, be sure the name on your tax return matches the name registered with the Social Security Administration.

Never direct your refund to an account that belongs to a relative, friend, or tax return preparer.

 

Page Last Reviewed or Updated: 21-Jan-2014

Printable samples of this notice (PDF)

 

 

How to get help

  • Call the 1-800 number listed on the top right corner of your notice.
  • Authorize someone (e.g., accountant) to contact the IRS on your behalf using Form 2848.
  • See if you qualify for help from a Low Income Taxpayer Clinic.
     

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Free file Publication 969 - Introductory Material Table of Contents What's New Reminders IntroductionOrdering forms and publications. Free file Tax questions. Free file What's New Federal tax benefits for same-sex married couples. Free file   For federal tax purposes, individuals of the same sex are considered married if they were lawfully married in a state (or foreign country) whose laws authorize the marriage of two individuals of the same sex, even if the state (or foreign country) in which they now live does not recognize same-sex marriage. Free file For more information, see Publication 501. Free file Health flexible spending arrangements (FSAs). Free file  The following rules apply to health FSAs for plan years beginning after December 31, 2012. Free file Salary reduction contributions to your health FSA cannot be more than $2,500 a year (indexed for inflation). Free file Your employer may choose to change your cafeteria plan to allow you to carry over up to $500 of unused amounts remaining at the end of the plan year in a health FSA to be paid or reimbursed for qualified medical expenses incurred during the following plan year. Free file For more information, see Balance in an FSA under Flexible Spending Arrangements (FSAs), later. Free file Reminders Future Developments. Free file  For the latest information about developments related to Publication 969, such as legislation enacted after it was published, go to www. Free file IRS. Free file gov/pub969. Free file Photographs of missing children. Free file  The Internal Revenue Service is a proud partner with the National Center for Missing and Exploited Children. Free file Photographs of missing children selected by the Center may appear in this publication on pages that would otherwise be blank. Free file You can help bring these children home by looking at the photographs and calling 1-800-THE-LOST (1-800-843-5678) if you recognize a child. Free file Introduction Various programs are designed to give individuals tax advantages to offset health care costs. Free file This publication explains the following programs. Free file Health savings accounts (HSAs). Free file Medical savings accounts (Archer MSAs and Medicare Advantage MSAs). Free file Health flexible spending arrangements (FSAs). Free file Health reimbursement arrangements (HRAs). Free file An HSA may receive contributions from an eligible individual or any other person, including an employer or a family member, on behalf of an eligible individual. Free file Contributions, other than employer contributions, are deductible on the eligible individual's return whether or not the individual itemizes deductions. Free file Employer contributions are not included in income. Free file Distributions from an HSA that are used to pay qualified medical expenses are not taxed. Free file An Archer MSA may receive contributions from an eligible individual and his or her employer, but not both in the same year. Free file Contributions by the individual are deductible whether or not the individual itemizes deductions. Free file Employer contributions are not included in income. Free file Distributions from an Archer MSA that are used to pay qualified medical expenses are not taxed. Free file A Medicare Advantage MSA is an Archer MSA designated by Medicare to be used solely to pay the qualified medical expenses of the account holder who is enrolled in Medicare. Free file Contributions can only be made by Medicare. Free file The contributions are not included in your income. Free file Distributions from a Medicare Advantage MSA that are used to pay qualified medical expenses are not taxed. Free file A health FSA may receive contributions from an eligible individual. Free file Employers may also contribute. Free file Contributions are not includible in income. Free file Reimbursements from an FSA that are used to pay qualified medical expenses are not taxed. Free file An HRA must receive contributions from the employer only. Free file Employees may not contribute. Free file Contributions are not includible in income. Free file Reimbursements from an HRA that are used to pay qualified medical expenses are not taxed. Free file Comments and suggestions. Free file   We welcome your comments about this publication and your suggestions for future editions. Free file   You can write to us at the following address: Internal Revenue Service Tax Forms and Publications Division 1111 Constitution Ave. Free file NW, IR-6526 Washington, DC 20224   We respond to many letters by telephone. Free file Therefore, it would be helpful if you would include your daytime phone number, including the area code, in your correspondence. Free file   You can send your comments from www. Free file irs. Free file gov/formspubs. Free file Click on “More Information” and then on “Comment on Tax Forms and Publications. Free file ”   Although we cannot respond individually to each comment received, we do appreciate your feedback and will consider your comments as we revise our tax products. Free file Ordering forms and publications. Free file   Visit www. Free file irs. Free file gov/formspubs to download forms and publications, call 1-800-TAX-FORM (1-800-829-3676), or write to the address below and receive a response within 10 days after your request is received. Free file Internal Revenue Service 1201 N. Free file Mitsubishi Motorway Bloomington, IL 61705-6613 Tax questions. Free file   If you have a tax question, check the information available on IRS. Free file gov or call 1-800-829-1040. Free file We cannot answer tax questions sent to either of the above addresses. 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